Privacy Policy

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

1.1 Information You Provide Directly

This may include:

• Full name

• Email address

• Phone number

• Booking and reservation details

• Enquiry details

• Event or function information

• Dietary requirements or preferences (where voluntarily provided)

• Feedback, reviews, or correspondence

This information is typically collected when you:

• Make a reservation

• Submit an enquiry

• Subscribe to our mailing list

• Contact us via our website, email or phone

• Participate in promotions or events

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on site

• Referring websites

• Cookies and usage data

This information is used to improve website performance and user experience.

2. How We Use Your Personal Information

We collect and use personal information for the following purposes:

• To manage reservations and bookings

• To respond to enquiries and customer requests

• To administer events and private functions

• To communicate with you about your booking or visit

• To provide customer support

• To send marketing communications (where consent has been given)

• To improve our website, services and offerings

• To meet legal and regulatory requirements

We will only use your personal information for purposes that are directly related to our business and that you would reasonably expect.

3. Marketing Communications

With your consent, we may send you marketing communications including:

• Newsletters

• Event invitations

• Special offers

• Updates about Vivace

You may opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us directly using the details below

We will not send you marketing communications without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to operate our business, including:

• Booking and reservation providers (e.g. Now Book It, OpenTable)

• Website hosting and IT service providers

• Marketing and communications platforms

• Payment processors (where applicable)

• Professional advisers (accountants, legal advisers)

• Government authorities (where required by law)

We take reasonable steps to ensure that these third parties handle your personal information in accordance with privacy laws.

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards comparable to Australian privacy laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance.

Cookies may be used to:

• Remember user preferences

• Track website usage

• Improve website functionality

• Support marketing and analytics tools

You can disable cookies through your browser settings. However, this may affect website functionality.

7. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

Security measures include:

• Secure servers

• Restricted access to data

• Password protection

• Regular system monitoring

While we strive to protect your information, no system can guarantee complete security.

8. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate, outdated or incomplete information

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer required, it is securely destroyed or de-identified.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated “Last Updated” date.

We encourage you to review this policy periodically.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Vivace Restaurant & Bar
317 Bay Street
Brighton VIC 3186
Phone: (03) 9596 9511

Email: info@vivace.com.au